Images & records
Request Your Imaging Records & Reports
Contact our records team to arrange copies of your imaging or coordinate a release to another clinician.
Start with the records team
Call 877-345-4244 or contact [email protected] to ask about the request process. The team can explain the identity verification and authorization needed before releasing information.
Allow time for collection
Advantis asks patients to call at least two business days before picking up images. If your request is urgent, call to explain the situation and confirm what can be arranged. Charges may apply; ask about the format and any fee before collection.
Sending images to another office
Have the receiving clinician’s name and contact details ready. Ask which delivery methods are available. Do not attach medical records to a general inquiry; obtain the team’s instructions first.
Discussing the report
Your referring clinician is the right person to discuss the report in the context of your care. If you are waiting for results, ask the office that ordered the examination how to arrange that conversation.
Have the request details ready
- Your name and the details requested to verify your identity.
- The examination date, body region and Advantis location.
- Whether you need the images, the radiologist’s report or both.
- The receiving clinician or organization and its contact details.
- Any deadline for a consultation, procedure or second opinion.
Images and reports are different records. A clinician reviewing the examination may need the actual image files as well as the written findings. Ask the receiving office what it needs before requesting a transfer, and use the release method provided by Advantis.
Requesting records for someone else
If you are acting for another adult, a child or an organization, tell the records team your relationship to the patient and ask what authorization is needed. Do not assume that an appointment contact, family relationship or referral automatically permits release of all records. The team will explain the documents and identity checks required for the particular request.
When you are still waiting for results
Contact the ordering clinician about the planned results discussion and ask whether the report has arrived. For a delivery or records question, contact Advantis with the examination date and center. Records staff can help coordinate copies, while the clinician responsible for your care explains the findings and next steps. If the receiving office cannot open the files, ask both offices to agree on a compatible transfer method.